Sun Country Airlines Name Change Policy | Name Correction on Sun Country Tickets

Changing name on a Sun Country Airlines ticket can be a bit challenging, as the airline has specific policies and restrictions when it comes to modifying the details on your flight booking. However, depending on your situation, it might be possible to make certain corrections or changes. Below is a complete guide on how to handle name changes on Sun Country tickets, including when changes are allowed, how to request them, and potential costs involved.

1. Sun Country Airlines’ Name Change Policy

Sun Country, like many low-cost carriers, typically does not allow for full name changes on flight tickets. This means that you cannot simply transfer your ticket to another person. However, the airline does allow for minor corrections or name fixes in the event of small errors, such as a misspelling of your name.

If you’ve made a mistake while entering your details (e.g., incorrect spelling of your first or last name), you might be able to correct the error. Sun Country's name correction policy is generally more lenient when it comes to minor mistakes, but major changes, such as changing the full name or altering the ticket holder’s identity, usually aren’t allowed unless you cancel the original booking and rebook with the correct name.

2. Types of Name Changes Allowed

There are two primary types of name adjustments that Sun Country may permit:

Minor Name Corrections

If you’ve misspelled your name during the booking process (e.g., accidentally typing "Jonh" instead of "John"), Sun Country may allow a minor name correction. Typically, this type of change involves:

• A typo or small mistake in the spelling of your name.
• A transposed character in your first name, last name, or middle name.
• A minor change in the order of names, such as "Smith John" instead of "John Smith."

In these cases, Sun Country is generally willing to correct the error to ensure your name matches the government-issued ID you’ll use at check-in and security.

Full Name Change

If you need to change your full name—perhaps due to marriage, divorce, or a legal name change—Sun Country typically does not allow this type of change on an existing ticket. The airline's policy prohibits the transfer of a ticket to another person or changing the passenger’s identity after booking. The only way to handle this situation is to cancel your original booking (if refundable) and rebook the ticket under your new name.

3. How to Request a Name Change or Correction

To request a minor name correction or to inquire about the possibility of making a change, follow these steps:

• Visit the Sun Country Website: Go to the "Manage My Booking" section on the Sun Country Airlines website. Enter your booking details (reservation number and last name) to access your flight information.
• Contact Customer Support: If you need a name correction and cannot make the change yourself online, or if you're unsure whether your situation qualifies for a correction, you’ll need to contact Sun Country’s customer support team. You can do this by phone or via their online support chat. Be prepared to provide proof of the correct name (such as a passport or driver’s license).
• Submit Documentation: If the name correction is allowed, Sun Country may ask you to provide identification to confirm the accurate spelling of your name. This could include a copy of your passport, driver’s license, or other official documents.

4. Cost of Name Changes

If Sun Country permits a name correction, the airline generally does not charge a fee for a minor name fix, as long as it’s not a complete change or transfer of the ticket. However, if you request a full name change (which is usually not allowed), you would likely need to cancel the ticket and rebook. In that case, any changes in the fare price, plus potential cancellation fees, would apply.

• Minor corrections: Generally free of charge, as long as the error is minor and can be corrected without altering the ticket holder’s identity.
• Full name changes: These are not typically allowed, but if permitted, you may need to cancel your original booking and pay for a new ticket at the current fare price.

5. Rebooking After a Full Name Change

If you need to make a full name change and Sun Country does not allow such changes on an existing ticket, the best option is to cancel the original booking and rebook the flight. In this case, be sure to check the cancellation policy of your ticket:

• Refundable Tickets: If you’ve purchased a refundable ticket, you can cancel it for a full refund and rebook the flight with your correct name.
• Non-refundable Tickets: If your ticket is non-refundable, you may only receive a credit or be subject to cancellation fees. You would then need to book a new ticket under your updated name.

6. Key Takeaways

• Minor corrections to spelling mistakes or small errors are usually allowed on Sun Country tickets without a fee.
• Full name changes (e.g., changing a name due to marriage) are generally not permitted on existing tickets and may require you to cancel and rebook.
• Always contact customer support if you’re unsure whether your situation qualifies for a name change or correction.
• Cancellation and rebooking may be the only option for major changes, and you may incur additional fees or fare differences.

Read Also: How to Cancel a Flight on Southwest Airlines

Before booking a flight with Sun Country, it’s always a good idea to double-check your name and personal details to ensure they match your official documents, as name discrepancies can lead to delays or complications during travel.